Terms and Conditions

Please read our policies carefully before making a reservation. Transparency and trust are at the heart of our service.

1. Definitions and Scope

These Terms and Conditions ("Terms") govern all bookings made through the website barcelonaexecutivetravel.com (“Website”), owned and operated by Barcelona Executive Travel (“we”, “our”, or “us”). By using our services or submitting a booking request, you agree to be bound by these Terms.

Client or Passenger: Refers to the individual or legal entity making the reservation.
Service: Any ground transportation service, including airport transfers, intercity travel, hourly chauffeur services, and custom rides.
Vehicle Category: The service level booked (Economy, Standard, Executive, First Class), not a specific vehicle.
Booking Confirmation: Email sent after payment with full trip details, validating the contract.

2. Booking and Reservation Process

2.1 Eligibility

To place a booking, the Client must:

• Be at least 18 years old
• Provide truthful and complete information
• Have the legal capacity to enter into binding agreements

2.2 Booking Process

Reservations can be made online via our Website using our secure booking system. The Client must:

• Select the service type, vehicle category, pickup and drop-off locations, date, and time
• Provide accurate passenger details and any special requests (e.g., child seats, accessibility needs)
• Review the fare estimate and confirm the booking through payment

2.3 Booking Confirmation

A contract is established only when the Booking Confirmation is sent by email after successful payment. The confirmation includes ride details, payment summary, and contact details. If we are unable to provide the requested service, a full refund will be issued.

2.4 Airport & Pickup Policy

• Airports: 60 minutes from actual flight arrival (tracked in real time)
• Hotels/private addresses: 15 minutes
• Cruise ports: 30 minutes

Clients must ensure contact details are reachable. If the Client fails to appear within the waiting period and no contact is made, the ride is considered a no-show and no refund will be issued.

3. Payment Terms

3.1 Pricing and Estimates

All prices are in Euros (€) including applicable taxes. Final fare may vary due to route changes, extra stops, waiting time, or additional services.

3.2 Payment Methods

Accepted methods: Credit/debit cards (Visa, MasterCard, Amex), Stripe, Bank Transfer, PayPal, Bizum (pre-arranged).

3.3 Payment Timing

Full prepayment is required to confirm the booking.

3.4 Security and Encryption

Transactions are encrypted. We do not store card details. Payment data follows PCI-DSS compliance.

3.5 Invoicing

Receipts are automatically emailed. Businesses can request VAT invoices.

4. Modifications and Cancellations

4.1 Booking Modifications

Requests must be submitted in writing at least 24h before pickup. Additional charges may apply.

4.2 Last-Minute Changes

Contact your assigned driver directly if assigned; subject to availability and possible extra fees.

4.3 Cancellations and Refund Policy

• ≥48 hours: 90% refund
• 24–48 hours: 50% refund
• <24 hours or no-show: no refund

4.4 Force Majeure

Severe weather, strikes, or emergencies may trigger rescheduling or full/partial refund.

4.5 Refund Method

Refunds issued via original payment method within 7–10 business days. Transaction fees may apply if cancellation was not our fault.

5. Service Conditions

5.1 Driver Conduct and Professionalism

All drivers are licensed, insured, and professionally trained. Courtesy, safety, and timely service are mandatory. Report any unsafe or unprofessional conduct immediately.

5.2 Vehicle Standards and Categories

Vehicles are assigned per selected category (Economy, Standard, Executive, First Class, Van, Minibus). All vehicles are clean, climate-controlled, well-maintained, and compliant with regulations. Upgrades may occur without extra cost.

5.3 Waiting Time Policy

Airport pickups: 60 min free waiting from landing time. Non-airport pickups: 15 min free waiting. Additional waiting may incur charges.

5.4 Delays and No-Shows

Inform us of delays to avoid no-show charges. Missing the pickup without notice is considered a no-show; full charges apply.

5.5 Luggage and Equipment

Standard allowance: 1 medium suitcase + 1 personal item per passenger. Declare extra luggage; we are not liable for damage unless due to gross negligence.

5.6 Pets and Animals

Pets allowed in private rides only, must be in carriers. Cleaning fees may apply.

6. Child Safety and Accessibility

6.1 Child Seats and Booster Options

Mandatory for children under 135 cm. Infant, child, and booster seats available; must pre-book.

6.2 Responsibility and Installation

Parents/guardians ensure correct installation. Drivers may assist but responsibility remains with guardians.

6.3 Accessibility

Foldable wheelchair-friendly vehicles available on request. Full PMR vehicles require prior notice.

7. Luggage Policy

Standard allowance: 1 medium suitcase + 1 personal item. Oversized or undeclared luggage may incur charges, vehicle upgrade, or service refusal. Prohibited: hazardous, illegal, firearms, items that may damage the vehicle. Passengers are responsible for luggage; travel insurance recommended.

8. Insurance and Liability

Passengers should arrange travel insurance. We limit liability to the amount paid. Not responsible for delays caused by traffic, weather, or third parties. Force majeure events are outside our liability; rescheduling or refund may apply.

9. Intellectual Property and Website Use

All content is property of Barcelona Executive Travel. Unauthorized use prohibited. Trademarks and logos protected. Users must not upload malicious code or engage in unlawful activity.

10. Privacy and Data Protection

GDPR compliant. Personal data collected solely for service delivery. Clients can access, correct, or request deletion. Cookies used to enhance experience; users can control preferences.

11. Governing Law and Jurisdiction

Spanish law governs these Terms. Disputes are subject to the courts of Barcelona, Spain.

12. Contact Information

Email: info@barcelonaexecutivetravel.com
Phone: +34 610 606 780
Website: www.barcelonaexecutivetravel.com
Available 24/7 on business days.

13. Amendments to Terms and Conditions

Barcelona Executive Travel may update these Terms at any time. Continued use implies acceptance. Last updated: 29 November 2025.